Frequently Asked Questions

Everything you need to know about your Nice Cream order.

How long does shipping take within the UK?

Standard delivery typically takes 2-4 business days. We also offer an express shipping option at checkout which delivers within 1-2 business days for orders placed before 2 PM.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Please use our online portal to generate a prepaid return shipping label.

How do I care for my Nice Cream garments?

To maintain the quality of our fabrics, we recommend washing at 30 degrees Celsius and air drying. Specific care instructions can be found on the internal label of each garment.

Do you ship internationally?

Yes, we ship to over 50 countries worldwide. International delivery times vary by location, typically ranging from 7-14 business days depending on customs processing.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options via Klarna.

How can I track my order?

Once your order has been dispatched, you will receive an email with a tracking link. You can also track your status directly through your Nice Cream London account dashboard.